Spring is in the air. Well, at least it was on a sunny, 70′s yesterday, before diving back into the blustery 30 somethings. Nonetheless, I wasn’t about to give up the plans that sprouted yesterday along with the daffodils and garlic mustard: the lawn tractor needs its annual fix up and I, who just barely knows where to stick the tire pressure guage, decided to do this myself. Why not? I am literate – in the sense that I generally understand the text in front of me enough to question what on earth the author was thinking. And we’re just talking equipment manuals. I humor myself by saying I am also literate in regards to technology. Oo. Wait. Since there’s a tractor involved, I’d better clarify: I’m generally literate as far as computers go. So, if I need to, I’m sure I can find assistance online… if I really need it.
My annual lawn tractor mantenance kit from Sears in one hand, tools I think I’ll need in another, and the manual which I’d studied over a morning coffee and milk (“latte” just seems out of place here) in my teeth, I head to the garage and hunker down for what I think should take me all of an hour or so.
That was six hours ago.
Draining the oil went smoothly, but the oil filter that came in the box, Where does that go? The manual does not have pictures. YouTube perhaps? Thanks Trevor, whoever you are, for letting me know that even you have to use that Special Wrench and can’t remove the oil filter simply with sheer brawn and manly hands. Off to the hardware store.
Then there was the in-line fuel filter. I get what it’s for. But where is it? There’s nothing under the hood that looks anything like the one in the box. The manual doesn’t really say where it is or provide any helpful illustrations. After poking about tractor innards, the thing that I find that I’m sure must be the filter does not resemble the thing in the box. The manual pages with the parts listing – you know, the ones with all the anatomically correct line drawings of various engine bits, pieces and parts, all numbered, with the corresponding part names on the facing page – provide the fuel filter part number that I should have received, but which is not what is written on the nice new fuel filter in my hand. More online searching, and finally a call to the friendly Sears cusomer service. After reassurance that the part is a correct substitute, I am ready to go. Now, where’s that piece of paper? Ah…Here it is. The instructions provided say,
“Install new fuel filter in proper position, according to the directional flow, or “in” and “out” markings on the filter body. Secure with the original clamps.”
No pictures. Right. This is where I get tired of running in and out of the house to dig for videos – someone to show me, for heaven’s sake – what the proper position is, how on earth those clamps work, and, what I wouldn’t have known without the nice people at Lowe’s who posted that John Deere video just last month: that gasoline is going to spew out everywhere in the process.
Husband’s laptop balanced on engine.
Wireless, go.
Battery, check.
I’m on a roll again.
There’s a spark plug in that box, too. I did not know that there exists a special gizmo just for spark plugs, just for measuring the distance between the hook doodad on the end and the plug body. Another video later with the same friendly sounding tractor-fixing guy, and a few google searches for “Where’s the spark plug on a Sears lawn tractor?” (“Natural language” search strategy employed. Intentional, of course) I manage to find it, use both the wire gauge and spark plug socket procured on trip number two to the local hardware, and do the deed. I credit the video tractor guy with such an encouraging voice, the voice with the kind tone that says,
“You can do this.
I know you can.
I know you know that people who do this for a living, like me, do all of this in under an hour without getting oil all over the garage floor. But, yes, you can do this, too.”
So, would it be legitimate to say that “elearning goes to the garage”? The interaction between my lawn tractor and me felt a bit one-sided; but, then the classroom sometimes does feel that way despite our best efforts. I definitely feel as though I’ve warmed up to the John Deere guy, despite my initial misgivings. I’m not certain there was collaboration of any sort; I felt like I was doing all the work this time around. Now, if I could have had technical service via video conferencing, that definitely would have improved matters all around.
Now I just need someone to assure me that nothing bad will happen when I start the engine.




